How Can We Help With Your Account?
Our billing team handles all invoice, payment and subscription queries for active and prospective content licensing clients. We aim to respond to all billing enquiries within one business day.
To contact our billing team directly, please use the contact form on this page and select "Billing Enquiry" in your message, or email us at support@interactivemedialicensing.com. Please include your company name, invoice number (if applicable) and a brief description of your query to help us resolve your issue as quickly as possible.
Frequently Asked Billing Questions
How are content licensing fees structured?
Licensing fees are agreed on a per-contract basis and depend on the content categories licensed, the volume of content, the duration of the licensing agreement and the nature of your platform. We offer monthly, annual and multi-year licensing arrangements. Full fee details are set out in your individual licensing agreement.
What payment methods do you accept?
We accept payment by bank transfer (ACH and international wire), major credit and debit cards, and cheque for US-based clients. Payment terms are as specified in your licensing agreement or invoice - typically net 30 days from invoice date unless otherwise agreed in writing.
How do I request a copy of an invoice?
To request a copy of any invoice, please email support@interactivemedialicensing.com with your company name and the approximate invoice date or reference number. We will resend the invoice within one business day.
What happens if a payment is late?
If a payment is more than 14 days overdue, we will contact you to discuss the situation. We understand that payment delays can occur for legitimate reasons and will work with you to find a resolution. Persistent non-payment may result in temporary suspension of access to licensed content in accordance with your licensing agreement.
Can I upgrade or downgrade my licensing package?
Yes - changes to your licensing package can be agreed at any time by contacting your account manager or our billing team. Upgrades typically take effect immediately; downgrades and cancellations are subject to the notice period specified in your licensing agreement.
How do I cancel a licensing agreement?
Cancellations must be submitted in writing to support@interactivemedialicensing.com in accordance with the notice period in your licensing agreement (typically 30 days). Please include your company name and licensing agreement reference in your cancellation request.
I have been charged incorrectly - what should I do?
If you believe you have been billed in error, please contact us as soon as possible at support@interactivemedialicensing.com with your invoice details. We will investigate and respond within two business days. If an error is confirmed, a corrected invoice or credit note will be issued promptly.
Do you offer refunds?
All licensing fees are non-refundable once content has been made available under your licensing agreement, unless we are in material breach of our obligations or have agreed otherwise in writing. If you have concerns about the content or service you have received, please contact us to discuss a resolution before requesting a refund.
Still have a billing question?
Use the contact form to send us your query and our billing team will respond within one business day.